Privacy Policy

1. Data We Collect

When you use Patchable, we collect the following categories of information:

• Account information — name, email address, company name, and billing details provided during registration.
• Device information — hostname, macOS version, installed applications, and application versions reported by the Patchable agent.
• Usage data — feature interactions, page visits, and aggregated analytics to improve the service.

2. How We Use Your Data

We use the data we collect to:

• Provide, maintain, and improve the Patchable service.
• Identify vulnerabilities affecting applications in your fleet.
• Send transactional emails (account setup, update notifications, security alerts).
• Process payments and manage your subscription.

3. Third-Party Services

We share data with the following categories of third-party providers, only as necessary to operate the service:

• Payment processing — Stripe handles all payment information. We never store credit card numbers.
• Infrastructure — cloud hosting and database providers that process data on our behalf under strict data-processing agreements.
• Analytics — anonymized, aggregated usage analytics to understand product usage patterns.

4. Cookies

We use essential cookies to maintain your session and remember your preferences. We do not use third-party advertising cookies. Analytics cookies, where used, collect only anonymized data.

5. Data Retention

We retain your account data for as long as your account is active. Device and application data is retained according to your plan's log retention period. When you cancel your account, we delete your data within 30 days, except where required by law.

6. Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us. We will respond to your request within 30 days.

7. Contact

For privacy-related inquiries, contact us at [email protected] or visit our contact page.